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How to Stage a Home to Sell

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Your home is everything. It’s where you raise your children. It’s where you breathe after a long, hard day. It holds your memories. Unfortunately, if you are trying to sell your home, those very memories might be holding you back.

There is a reason show homes are beautifully furnished but impersonal. When buyers view homes, they want to imagine their own families in the home. In order to sell your home, you, as a seller, should let your home foster their imagination.

The process of making your home more salable through decor is called “staging.” Until fairly recently, staging was a relatively unknown profession. The job of a stager is to make your home sell much faster than if you were to try to sell it unstaged. The Real Estate Staging Association claims that an average time on market can be reduced from nine months to just two with proper staging. If your home is sitting empty, cutting the time on market can save you far more than what a stager will cost. However, if you are living in your home while you are waiting for the right offer, there are steps that you can take to make your home more sale-ready.

1. Arrange storage – Unless you have a new home for your a-bit-too-personal items to land, you will want to put them in storage. I recommend that you consider this to be part of the moving process. Most movers have storage and if it’s stored in their care, they take at least some responsibility for it. It is still recommended that you have additional insurance, but a mover will inventory all items both coming and going, so there is no question about what you might have in storage. If you rent a storage locker, there’s a good chance that the room will be too big or too small. You will never run that risk if you let a mover store your items for you.

2. Pare down – While your tastes in decorating might be eclectic (mine is), buyers want to see show home quality. If your furniture doesn’t match and if it’s not in perfect condition, move it to storage. Think about traffic flow. Get rid of anything you’ve ever stubbed your toe on. You want your home to have far more empty space than full space. It will make your home look bigger.

While your family pictures make your house your home, buyers want to envision their own families. Store all pictures except for art.

3. Rent furniture – If your furniture isn’t show home worthy, rent. There are several places where you can rent by the month for a fairly reasonable price. If you decide to hire a professional stager, most have furniture available.

4. Paint – Neutral but interesting paint colors will make your home look fresh and can help make sense of hodge podge furniture.

5. Buy stronger light bulbs – Lighting will help make your home seem brighter and more inviting.

6. Accessorize – You don’t have to be wealthy to have an exquisitely accessorized home. The human eye likes to see odd numbers – so arrange your accessories in threes or fives. While you don’t want them to match (in fact, they should vary by color and size), you do want them to have a common theme, which could be color or texture. Put the largest item in the back and the smallest in the front.

7. Invest in flowers – Scattered throughout the house, fresh and dried flower arrangements add interest and a little life.

8. Clean out your closets – the emptier the better.

9. Buy new hardware for your kitchen cabinets – You can buy new doors and drawer fronts relatively inexpensively.

10. Clean, clean and clean again – I won’t sugar coat it. Living in a for sale home isn’t fun. Beds have to be beautifully made each morning. Children’s and dog toys need to be out of view. Errant shoes are a no-no. Dishes must be washed and put away immediately after using. Cluttered kitchen or bathroom counters might be a way of life, but they will take away from buyer appeal. Vacuum carpets daily and make sure your hardwood floors shine. Scent is a big part of clean. Rather than obvious air fresheners, try potpourris and the old real estate trick – baking.

Home and Garden TV has some more detailed tips on staging your home.

Tips to Make Your New Home Yours

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You’ve moved into your new home. Every item is in its proper place, but still, everything looks out of place. Everything you own fit so well in your old home, but now? Everything looks okay, but it’s just not you. Your first instinct might be to start fresh – buy new furniture and accessories. If that’s in the budget, do it, but if you are simply looking to make your new environment seem like home, you can do it on the cheap.

1. Paint – Before a home is sold, most real estate agents and stagers recommend painting all walls in a neutral color. Neutrals are inoffensive to potential buyers but do you really feel that all those shades of white and light beige bring out your dynamic personality? Paints are being made better and better every day. The days of having to use a primer and two coats are gone. Some paints have primer built right in and some eliminate the need for a second coat altogether. Even tape is being made more user friendly. The great thing about color is that right now, anything goes. House Beautiful has some great tips on choosing color based on your personality. And if you like the idea of neutral, they even have some tips on choosing the right one.

2. Accessorize – Why buy a new sofa when a couple of throw pillows will change its look? Why buy a new bed when a beautiful fabric draped over the headboard will make it pop? Buy some flowering houseplants for extra color.

3. Landscape – Okay, landscaping can be an expensive and time consuming process, but there are many changes you can make on the cheap and on the quick. A few new flowering plants and a stone path might be all that’s needed to send a warm welcome to your new neighbors. Here are some tips to inexpensively turn your new yard into your yard.

4. Change the hardware – New kitchen and bath drawer pulls and cabinet nobs can make your rooms feel almost renovated.

5. Decorate your walls – Every piece of art doesn’t have to be an original and every original doesn’t have to be a Monet. Sometimes, it’s fun to make your own. Buzzfeed has some really great ideas for DIY.

Now that your new home looks like you, it’s time to really make it you. Warm your bathrobe in the dryer. Pour a glass of wine and take a long, hot bath. You’ll feel like you’re at home in no time.

Does Ninja Movers Use Biofuels?

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Like many companies in the Bay Area, and many companies throughout the world, Ninja Movers is concerned about the environment and it shows in many of our policies and procedures. We recycle. We use renewable and often reusable materials. We don’t leave our trucks running (a common practice), even on short stops. However, there is one action that we have chosen not to take and that is to convert our trucks to biodiesel.

The decision takes many of our customers by surprise. Biofuels are being sold as a greener alternative to fossil fuel and while no one is arguing that fossil fuel is anything but horrible for the environment, the fact is that biofuels are not the answer.

There is a lot of controversy surrounding the claims made by advocates of biofuels. The first is that saves on carbon dioxide (CO2) emissions over fossil fuel. While it is true that biofuels have zero emissions while burned, the production of biodiesel can be especially dirty and if you take deforestation into account, the net impact to the environment is very high.

“Every ton of palm oil produced results in 33 tons of carbon dioxide emissions—10 times more than petroleum.[1] Tropical forests cleared for sugar cane ethanol emit 50 percent more greenhouse gasses than the production and use of the same amount of gasoline[2]Commenting on the global carbon balance, Doug Parr, chief UK scientist at Greenpeace states flatly, “If even five percent of biofuels are sourced from wiping out existing ancient forests, you’ve lost all your carbon gain.”

There are other environmental problems as well. Industrial agro-fuels require large applications of petroleum-based fertilizers, whose global use—now at 45 million tons/year—has more than doubled the biologically available nitrogen in the world, contributing heavily to the emission of nitrous oxide, a greenhouse gas 300 times more potent than CO². In the tropics—where most of the world’s agro-fuels will soon be grown—chemical fertilizer has 10-100 times the impact on global warming compared to temperate soil applications.[3] To produce a liter of ethanol takes three to five liters of irrigation water and produces up to 13 liters of waste water. It takes the energy equivalent of 113 liters of natural gas to treat this waste, increasing the likelihood that it will simply be released into the environment to pollute streams, rivers and groundwater[4] Intensive cultivation of fuel crops also leads to high rates of erosion, particularly in soy production—from 6.5 tons/hectare in the U.S. to up to 12 tons/hectare in Brazil and Argentina.”

Source: Centre for Research on Globalization

Even more significantly, biofuels are a major cause of hunger across the world. In the U.S., farmers who might otherwise grow strawberries and lettuce are growing corn or soybeans for biofuels. Throughout the world, it’s even worse. In countries where food is already scarce, crops grown for biofuels are competing for space with food crops and the biofuel crops are often winning – driving up the costs of food for people who are already paying between 50%-80% of their income on food. As food becomes more expensive, food aid decreases since countries budget aid based on monetary amounts rather than on number of people fed. The Centre for Research on Globalization estimates that by 2025, 1.2 billion people could be chronically hungry.

Many biofuel advocates are trumpeting the use of waste vegetable oil from fast food restaurants. On a very small basis, that’s a great solution, but it simply wouldn’t work on a large basis. In the U.S., we produce only about 300 million gallons of waste oil annually. We use about 220 billion gallons of gasoline for transportation every year. To put that in perspective, if we were to use every gallon of waste oil for transportation, we’d be able to fuel only about one of every 733 vehicles.

Ninja Movers is always on the lookout for the next great truly sustainable way to fuel our trucks. Maybe we’ll be the first moving company with solar panels or even tiny windmills on the top of our vehicles. In all seriousness, we are hoping for one Bay Area company to come to the rescue. A South San Francisco company called Solazyme is making advances in using algae as the next big boon in sustainable fuel production. But for now, we’re working on decreasing our carbon footprint in other places while we work toward solving hunger in our own area (more on that later).

How to Handle a Bad Move

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Everyone has heard about them. Hopefully, not everyone has experienced one, but the reality is – bad moves happen. They happen so often that there are even websites solely dedicated to the concept. Sadly, they also come with their own set of dissatisfied customers.

The truth about the moving industry is that it is largely unregulated. The few regulations that do exist are old – very old. For example, in many states, unless you buy additional coverage, the dollar value assigned to your possessions is by weight – and it’s very low. It’s typically anywhere from $.30 to $.60 per pound per article. In other words, if a light-weight, high-tech TV is broken, it’s actually worth less money than the big 90s behemoth TV that you haven’t gotten around to disposing of. The best way to handle a bad move is to avoid it altogether, but even the best moving companies screw up on occasion. The true test of the quality of a moving company is what happens when the screw up is brought to their attention. Fortunately, there is a lot you can do to help bring the situation to a satisfactory resolution.

1. Make sure your move is insured – The truth about the moving industry is that it is largely unregulated. The few regulations that do exist are old – very old. For example, in most states, unless you buy additional coverage, the dollar value assigned to your possessions is by weight – and it’s very low. It’s typically anywhere from $.30 to $.60 per pound per article. In other words, your high-tech, super light-weight LED TV is actually worth less money than the big 90s behemoth TV that you haven’t gotten around to disposing of. Even then, a 100 pound TV would only be worth $60.00 – maximum.

Talk to your mover and your home owner’s insurance company about options.

2. Take pictures and catalog your expensive items along with any damages – If there are scratches on your furniture, take those pictures too. A moving company is far more likely to take you seriously if they know you’re not trying to screw them by blaming them for old damages.

3. Stay calm – Under the best of circumstances, moving is very stressful. Add to that the horror stories many have heard (nightmare moves make much better dinner party conversations than good ones), it’s easy to see why a moving customer would get upset at the first sign of trouble.

The reality is, if you’ve done your homework, you probably have not chosen one of the nightmarish moving companies. You have probably chosen a company that is in it for the long-haul (no pun intended), not the quick buck. It is in their best interest to make you happy and they know it. If you contact them threatening to sue right off the bat, they might see you as a hopeless cause. However, if you call them asking for a resolution, they will most likely accommodate.

4. Know what you want and don’t be greedy – It’s not at all unreasonable for you to ask for damages to be fixes, monetary losses to be covered and maybe a bit extra. It probably is unreasonable for you to ask for a free move on top of all that. Keep in mind, that most movers don’t have to even cover your monetary losses, but many will out of good will.

5. Complain – Some customers see dealing with the moving company as hopeless. It’s not unusual for a company to see a negative Yelp review as the first sign a customer was dissatisfied. Of course, the first course of resolution should always be to contact the company, but when you have done that and no resolution has been found, there are channels.

Warning other Yelp or Angie’s List users is certainly one way to make your bad experience known, but neither of those sites have any authority. If you believe laws have been broken, you should contact your state Public Utilities Commission (California) or Department of Transportation. If you moved out of state, you can file a complaint with the feds.

How to Green Your Move in Seven Easy Steps

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Kermit the Frog famously complains that “it’s not easy being green,” which leads us to believe that he’s probably no stranger to moving.

Most people – even those who dedicate their lives living in an environmentally sustainable way – sort of give themselves a pass when it comes to moving. Who can blame them? When most people imagine their moving day, they see their home cluttered with cardboard boxes – most of which will never be used again. Fortunately, as “greening” has become a priority in the lives of many (especially in the Bay Area), there are several ways that you can green your own move.

1. Find a green place to live – Solar panels, insulated windows and renewable building materials all help make a home more desirable for green minded people, but greenness doesn’t have to stop with the construction. Find a neighborhood that is bike and pedestrian friendly. If possible, choose one close to work. Even more ideally, telecommute. Grow a garden or buy locally whenever possible. The Bay Area prides itself in sustainable living communities.

2. Either hire a professional mover or rent a big enough truck – One of the biggest mistakes people make when moving is renting a truck that is not big enough for their home. Part of the job of a professional mover is to determine the size of the truck needed to avoid unnecessary trips back and forth. For families, two trucks are often required, but that is still preferable to multiple wasted return trips.

3. Move as little as possibleEarlier, I advised that trying to get rid of things before your move can be a waste of time, and for most people it is. Eliminating what might fit into a box or three is typically not worth the time dedicated to sorting, however, if you are able to significantly downsize (and not have to replace everything in your new home) then do it.

4. Try not to buy new furniture – When you move to a new home, you want it to feel new. Your old furniture might not be the best fit. The temptation is to buy new. Avoid it if possible. If you must go furniture shopping, try antique and even junk stores. There are thousands of books and YouTube videos dedicated to helping make old pieces of furniture look new and interesting.

5. Get reusable moving boxes – Moving typically requires a lot of cardboard and much of it is used only once. That doesn’t have to be the case. You can purchase used moving boxes, but there are risks involved. Bed bugs can live in cardboard and they can be difficult to remove without toxic insecticides. Some movers are turning to a cleaner alternative – reusable plastic cartons. They are cleaned out after every move and can be used over and over again. Some are even made of recycled plastic. If you are moving yourself, check into renting reusable cartons.

6. Use the right packing materials – Use paper instead of bubble wrap (paper conforms better to oddly shaped items anyway). To save even more, you can use kitchen linens and even bedsheets as packing material.

7. Once in your new home, recycle.

10 Things You Probably Didn’t Know About Moving

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There are few things that change a life more than moving. Most people embark on a moving journey more than once in their lives, but most give very little thought to the hows and whys of the moving industry. Here are 10 things you probably never knew:

1. When most people think of moving, they think of a truck, but did you know that the first moving van wasn’t even a van? It was a covered horse drawn carriage. Goods were transported across country on rail. As the combustable engine became more common during the turn of the 20th Century, moving companies used two-cylinder, two axle trucks with air cooled engines.

2. The storage industry is rumored to have started in England, when bankers stored items for their clients, but self-storage is an all-American idea – and fairly recent. It started in Texas in the mid-1960s. It spread quickly from there.

3. Americans are very mobile. Approximately 15% of the population (or 37 million people) moves in any given year.

4. Not surprisingly, young people (ages 18-29) are the most mobile.

5. About 2/3rds of people move within the same county. Of the 1/3 of people moving to different counties, about 40% move less than 50 miles.

6. 57% of Americans have not ventured to live outside their home state. 37% have never left their hometown.

7. The most common moves are:

  • New York to Florida: 59,288 people
  • California to Texas: 58,992
  • California to Arizona: 49,635
  • Florida to Georgia: 42,666
  • New Jersey to New York: 41,450
  • New York to New Jersey: 40,815
  • California to Nevada: 40,114
  • Georgia to Florida: 38,658
  • California to Washington: 38,421
  • Texas to California: 37,087

8. The most popular reason for moving is for a job.

9. A whopping 38% of people don’t call their current place of residence “home.”

10. People are leaving cities and moving to the suburbs. Between 2005 and 2010, urban areas lost 4.4 million people while suburban areas gained 8.8 million people.

How Moving Can Affect Your Taxes

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April 15th is tax day and if you’re like a lot of Americans, maximizing your deductions is at the top of your mind? If moved during 2012, your tax bill might be a bit smaller.

If you moved for a job (or if you are moving for a job) you might qualify for “above the line” tax deductions for the move. In other words, moving expenses are deducted before the adjusted gross income is calculated, so they lower your overall tax burden. Best yet, the form for filing for the deduction is very short and straightforward.

The IRS has strict qualifications for deducting moving expenses. If you move for family reasons or simply because you like an area better, you won’t qualify. However, if you move for a job, there’s a good chance you could save some money, but only if your employer didn’t cover the move (there may be exceptions if the employer adds moving costs to your salary).

The first test is the 50-mile radius test. The distance between your new home and your new job must be 50 miles greater than the distance between your old home and your new job. It’s doubtful many people in the Bay Area would qualify. If your old home is 60 miles from work, your new home would need to be no more than 10 miles from your work.

The second test you must pass is proving that you really did move for a job – by working there. You must be employed for at least 39 weeks during the 12 months after you make the move to qualify. You can work for several employers in the area during the 12 month period, but you must be employed for 39 weeks in that area. The IRS will make an exception if you are laid off or transferred.

If you are self-employed, the first two tests apply, but so does a third. You must work full time in the area for 78 weeks during a 24 month period.

If you are unemployed, as long as you find work at your new location and are able to pass the first two tests, you will most likely qualify.

If you are filing jointly, only one spouse needs to qualify.

What is covered?

If you qualify for the moving tax deductions, it’s mostly only the direct costs associated with the move that are covered. The IRS will allow deductions for packing, shipping, insurance for your move and up to 30 days storage. They will also include lodging and mileage. You can deduct one trip to your new home before the move. They will not cover costs associated with breaking leases or other contracts at your old location.

If you are planning a move for 2013, you might want to keep the tests in mind when searching for your new home.

The Packing Advice You Won’t Hear Anywhere Else

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The most time-consuming part of any move is the packing. It’s generally recommended that you begin packing one to two months before the moving day. Personally, I like to set a goal of about two to three boxes per person per evening. At that rate, it’s not very daunting, but the results add up quickly. You’d be surprised at how often you’ll get momentum going and pack more.

In the beginning, packing starts with the best of intentions. It’s an opportunity to purge, you think. Then, as time starts to get crunched, the packing gets a bit more sloppy as everything in sight lands in a box. Now for the packing advice you won’t hear anywhere else – don’t throw things away.

For most people in the process of moving, purging is a very unproductive use of their time. Unless you belong on the show “Hoarders,” it’s unlikely a purge will save you more than a handful of boxes. You will, however, spend hours deliberating over whether items should stay or go.

You’d be amazed at how your new home will give you a different perspective. An item that looked out of place at your old home might have a perfect place in your new. On the other hand, something that seemed worth keeping might seem ridiculous in a new surrounding. More importantly, you won’t be under time restraints as you unpack.

In the same vein, don’t even open photo albums while you’re packing. Have packing paper in hand before you pick up a keepsake, so you’re less likely to mull over it. Wait till the unpack. If a box is already packed and stored in your garage, keep it sealed. One of the reasons that professional packers are so fast (other than years of practice) is that they have no sentimental attachment to your belongings. If it’s not furniture, it gets packed.

Of course, there are exceptions. If you do belong on “Hoarders,” purge away. Even if you’re moving locally, it might be a good idea to stock your new refrigerator with new food. Get rid of old paint cans and chemicals (check with your local municipality for disposal instructions). If you have papers that need shredding, rather than hand feed them through a home shredder, take the papers to a shredding company. For a small fee, they’ll shred your paper into a finer state than most home shredders and they generally recycle. If something is obvious trash, of course, get rid of it.

One thing that does make a difference in the cost of your move is furniture. If there is furniture you won’t be using in your new home, give it away or if it’s in horrible condition, throw it away (again, check with your local municipality).

Of course, you can always hire your mover to pack for you.

How To Make Your New Neighborhood Friendlier

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3302749708_e3248c1185_oBefore a move, a person has typically seen their new home (sight unseen does happen – I’ve done it – I don’t recommend it). They’ve most likely explored their new neighborhood, the schools and even the grocery stores. But how many people meet their neighbors before deciding on a new home?

In these days when we call the hundreds if not thousands of Facebook acquaintances we’ve never met “friends,” how do you define the people with whom you might share a mail carrier or a coffee shop? In a time when your average American spends more waking time at work than they do at home, how do you get to know your neighbors?

1. Smile – That might sound like advice you’d give to your third grader before sending her off to a new school, but as elementary as it sounds, a smile is the best thing you should show to your new neighbor. It’s non-commital. If you live next door to someone who seems a little off, a smile sends them the message that you’re non-threatening. It’s not needy. If you get a good vibe from them, wave. At that point, let them come to you. Remember, you are the newby.

2. After you’ve settled in, invite the nicer neighbors over – Even if you like to keep to yourself, it’s good to establish some friendships in the neighborhood. They can be great helps if your dog escapes the yard or if someone suspicious is lurking around your house.

3. Attend neighborhood functions – Block parties often sound more like a chore than a party, but they are a great way to get to know all of your neighbors. Ask if there’s a community garden. Even if you have room at home, a community garden is a good way to spread the zucchini.

4. Exchange phone numbers – Ensure that your neighbors have a way to get ahold of you if they suspect a problem around your home.

5. If your neighbors are noisy – Talk to them. There’s no reason you should have to suffer through their barking dog or their teenagers’ loud music. Be nice, but be direct. Hopefully, you’ve already established a rapport with them. Be sure that your noise level is down, especially after 10:00 PM.

6. If your neighbors aren’t so nice – Unfortunately, this happens quite often. The best advice is to be as friendly as possible and try to recruit some other friends in the neighborhood. You might find that your unfriendly neighbors are simply insecure about new people moving in or you might find that the other neighbors have problems as well. If the problems get too extreme, call law enforcement.

7. To Facebook or not to Facebook – That depends entirely on your social networking style. If you are the type who tends to share every detail of your life, it’s probably not a good idea to let your neighbor know about your latest fight with your spouse or the issues you are having with your children. Some people use Facebook as an outlet. Complaining about a neighbor who happens to be a Facebook friend is at best, passive-aggressive. At worst, it’s downright hostile. If you share a lot of political content, you probably don’t want to friend your neighbors unless you are absolutely sure they sit on the same side of that fence. Politics (or religion) can cause some tension. Of course, if you put signs on your lawn during election season, share away.

If your Facebook posts are generally upbeat and not too personal, go ahead. It’s a great way to establish an even better relationship.

8 Most importantly, the best way to make good neighbors is to be a good neighbor – Give cards or cookies during the holidays. Keep your yard groomed. Make sure your pets don’t make too much noise. If you live in an apartment, keep offensive cooking smells and cigarette smoke to a minimum. Offer your help, even if it’s just helping to unload the groceries.

How To Choose A Mover – Part Two

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Image from Wikipedia

Image from Wikipedia

Once you’ve chosen the three companies to give you estimates, schedule times for them to come to your home. The estimate process should always be free. The estimator should take a thorough inventory. He or she may take measurements. They should also ask you about anything you might have had trouble moving into your home. You’ll also be asked questions about your new home, but it’s understandable if you have not yet chosen that home. If you haven’t, the estimator should ask you to call once you have to new home in case there is anything that needs to be known.

If you are moving locally, you should always either be charged by the hour or you should be charged a flat rate based on a specific inventory and specific moving conditions (like stairs and distance from the house to the truck.) Movers will also charge you for moving supplies like boxes and tape. They should never charge you for blankets unless your blanketed furniture is moving into storage.

If you are moving across country, most reputable movers will charge you by weight. Some movers will charge you by volume. Since the truck will be weighed at a federally regulated scale, weight can be verified, whereas volume cannot. With most moves, you should also have an option of a flat price or a “not to exceed” estimate, which will mean that your price will only go down, not up.

After you receive the three estimates, pay careful attention to details such as pick-up and delivery windows. You might find that one company might save you a few hundred bucks, but are those savings really worth it if you end up having to stay in a hotel for an extended length of time because you have no furniture? Look and see how much packing the mover is including. If they are packing everything, make sure that all three estimates include similar amounts of packing.

If they included no packing whatsoever, on the presumption that you will be packing everything, you might see packing charges racking up even on top of a flat moving price. Most movers know that there are certain things that are almost never packed by the customer. Those items include things like mattresses, pictures on the walls and large electronics. All movers should ask you if you plan on packing those. If the mover doesn’t address these items and doesn’t include them in the estimate, it’s a red flag. Unless you have every single item packed, except for furniture, the mover will charge you on moving day. If it was already part of the estimate, great! If not, you’ll see the cost rise and there will be little you can do about it. Technically, the mover is performing services not in the original contract. That being said, there are plenty of times where honest movers arrive at people’s homes to find that a lot of packing still has to be done. They will also charge you for that.

Often, the difference between a good move and a bad moves comes down to planning. Clearly, there are things over which no one has control, like the weather, but there are many things that you can control. Make sure that both you and the mover understand exactly what is involved in the move. Don’t try to make the move seem smaller or less complicated than it is. Guaranteed prices only apply when the inventory list is thorough and when the circumstances – such as packing, distance to the truck, stairs and whether a semi-truck can access – are specifically spelled out. Make sure that you explore their Yelp and Angie’s List reviews. Ask for more references, and ask very specific questions of that reference. Does the estimator listen to and answer your questions? Is he or she available when you call?

Remember that even with the best of movers, not all moves will be perfect. The true test of a mover is how they handle claims. Any reputable mover would much rather they be given the opportunity to rectify things than leave you with a bad taste in your mouth.

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