How To Choose A Mover – Part One
Image from SF Gate
If you mention you are moving to a group of friends, you’ll probably hear a variety of stories – mostly bad. Of course, people tend to tell their bad stories before the good (a.k.a. non-eventful) ones, but despite that little quirk of human nature, moving nightmares could probably fill a library. A little preparation and knowledge is all you really need to ensure that while your friends are regaling you with their own tales of moves-gone-wrong, you can comfortably sit back, knowing that you really had a pretty good, albeit boring, experience.
It’s suggested that you get three estimates for your move but it’s likely that once you request moving estimates online rather than through an individual company, you’ll be barraged with enthusiastic movers. Personally, I would recommend doing a little homework and targeting three companies specifically rather than plugging information into a ‘lead source’ that broadcasts your information to random movers. So how do you find a good mover?
When you ask your friends about positive moving experiences, you might be surprised at how many will raise their hands to suggest a mover. That’s a good start, but you’ll want to investigate a little deeper. Try Yelp.com or AngiesList.com for more referrals or to research a reputation a little deeper.
Remember that different movers have different specialties. If you are moving across the country, you might be drawn to one of what are called, ‘major van lines.’ Major van lines are the big guys and their names have been around for decades. Despite the fact that you see a lot of trucks with their names doing local moves, the van lines themselves only do interstate moves. I’ll get to more on that in a bit. The advantages to major van lines is that they tend to be fairly well-organized and they are usually on the up and up. The disadvantages are that because they only do interstate moves, they often give you big windows of timing on both pick-up and delivery and they often charge large fees for any sort of storage or for a specific pick-up date. If you have any issues after your move, you might find you have to jump through some red tape.
You might see some companies who include “van lines” in their name but they are not considered one of the major van lines. Some of them might operate similarly to the major van lines, but some of them might not. If you are looking for a major van line, see how long a company has been in business. You can find this information through the Department of Transportation – ask for the van line’s DOT number or MC number (as opposed to the local agent’s DOT or MC number). If it’s less than 30 years, it is not a major van line. I’m not saying they are a bad company, but they are misleading you if they claim to be one of the majors.
If you decide to investigate some of the smaller names, you might find a lot of advantages, such as flexibility and the fact that you’ll probably be able to reach the same person on the phone throughout the moving process. Personally, I think the best moving experiences happen because of the personal connections you establish when you go with a smaller company.
If you are moving locally, all companies are small guys to one extent or another. As I mentioned, the major van lines only do interstate moves, so even if a truck has their name on it, if you are moving locally (and sometimes if you are moving to the next state over) you are being moved by their local affiliate (or agent). For local moves, the van line and agent have no connection other than the fact that if the agent racks up too many complaints, the van line might drop the affiliation. If you are moving across country, it will probably be the local agent who will be giving you your moving estimate, so it’s always a good idea to check out their reputation in both cases.
Watch for part two next week!